Our Services

Support Coordination

A support coordinator will help you to build the skills you need to understand and implement the funded supports in your plan. Link you to providers, as well as community and government services you could use. Assist you to negotiate with providers about the supports and services they will offer, how much it will cost, and resolve points of conflict.

What is Support Coordination and Psychosocial Recovery Coaching?

Support coordination helps you to make the best use of your supports in your NDIS plan. Support coordination is a capacity building support which helps you to:

Understand and use you NDIS plan to pursue your goals
Connect you with NDIS providers, community, mainstream and other government services
Build your confidence and skills to use and coordinate your supports.

Psychosocial recovery coaches are different from support coordinators in that they bring knowledge and skills in psychosocial recovery, mental health and service navigation within the mental health system. From July 2020, psychosocial recovery coaches (recovery coaches) will be available to support participants with psychosocial disabilities to live a full and contributing life. Participants will have the option of selecting a recovery coach with lived experience or a recovery coach with learnt knowledge of psychosocial disability and mental health.

If approved within an NDIS Plan, Support Coordination is included in the Capacity Building budget. Once a Plan has been approved, participants work with Support Coordinators.

If Support Coordination is NOT listed within the Capacity Building Budget of your approved NDIS Plan - please seek plan implementation support from your Local Area Coordinator (LAC)

Level 2: Coordination of Supports

The role of a Support Coordinator includes (but is not limited to) helping you:

Understand your Plan
Connect with Supports and Services
Design Support Approaches
Establish Supports
Coach, Refine, Reflect
Targeted Support Coordination
Crisis: Planning, Prevention, Mitigation and Action
Build Capacity and Resilience; and
Report to the NDIA.

Level 3: Specialist Support Coordination

The role of a Specialist Support Coordinator in addition to the Support Coordination icludes (but is not limited to) helping you:

Navigate complex behavioural challenges
Navigate interactions with the criminal justice system
Assist with the development of an intervention plan which will be put in place by disability support workers
Specialist Support Coordination sometimes appears as only a small proportion of the overall Support Coordination budget. It is designed to be delivered within a specialist therapeutic framework.

Level 2: Coordination of Supports – Psychosocial Recovery Coaching - PRC

PRC is funded under the Support Coordination section of your NDIS plan – the description section will mention the PRC. The role of a Recovery Coach includes (but is not limited to):
Spending time with you, and people important to you, to get to know you and understand your needs
Helping you to find out about different services and supports, and how these can help you
Helping you get support from mental health services
Helping you better understand the NDIS and support you with the NDIS
Supporting you with your recovery planning
Coaching to increase recovery skills and personal capacity, including motivation, strengths, resilience and decision-making
Collaborating with the broader system of supports to ensure supports are recovery oriented
Supporting engagement with the NDIS, including support with plan implementation documentation and reporting.
Report to the NDIA

Can organisations provide both Support Coordination and other direct NDIS Supports?
Yes. Providers can offer both services as long as they can demonstrate effective strategies to mitigate the conflict of interest.

Do Participants get funded for Support Coordination every year?
Support Coordination is intended to be a time limited, capacity building support, where the person’s skills are built up to the point where they no longer need a Support Coordinator.
For some people, this will mean they only need funding for one year. For others, this capacity building will continue for a long time (maybe forever!).

The important thing is to ensure that it is focused on skill building and reporting on progress.
Support Coordination reports are requested at each plan review.

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